FAQ

Yes, tesweb SA, the owner of the service, is a Swiss company, founded and based in Switzerland since 2001. We adhere to Swiss quality and confidentiality standards.

#Information,

Yes, in many cases. We have readers and software capable of reading old formats, including those rarely used today.

#Tape, #Magnetic tape,

We can generally restore the exact files with their original structure, provided the tape is not too corrupted or encrypted. A raw image can be provided if full recovery is not possible.

#Tape, #Magnetic tape,

Oui, nous disposons d’une salle blanche de classe ISO, essentielle pour ouvrir des disques durs en toute sécurité sans risque de contamination des plateaux magnétiques.

#Information,

Yes, we have several drop-off points in Switzerland and neighboring countries. You can also bring your device to us in person or use a partner carrier.

#Information,

Yes, an emergency service is available for critical cases on request. Our hotline answers 24/7.

#Information,

Yes, we have experience with many backup formats, including Veritas Backup Exec, Arcserve, Veeam, Tivoli, Retrospect, and others. Even if the exact software is unknown, we can often identify it through a hexadecimal analysis of the tape.

#Tape, #Magnetic tape,

Pas de souci. Grâce à une analyse hexadécimale du contenu brut de la bande, nous sommes souvent capables d’identifier le logiciel d’origine utilisé pour la sauvegarde (comme Veritas, Arcserve, Veeam, etc.). Chaque solution de sauvegarde laisse une empreinte spécifique dans la structure des données, ce qui nous permet de reconstituer le contexte et d'adapter nos outils pour restaurer vos fichiers.

#Tape, #Magnetic tape,

We are one of the few providers to have a cleanroom in Switzerland. Our approach focuses on quality, transparency, and confidentiality. Each case is individually analyzed and documented in a clear report.

#Information,

You can bring it to us in person, use one of our many drop-off points, or send it via a secure carrier. We recommend antistatic and shock-resistant packaging.

#Tape, #Magnetic tape,

We have been active in data recovery since 2005, with thousands of cases handled to date.

#Information,

We mainly offer our services in Switzerland, France, Belgium, and Germany. However, we receive data recovery requests from around the world.

#Information,

Confidentiality is at the heart of our approach. All recovered data is handled with strict confidentiality. We can also provide non-disclosure agreements (NDA) on request.

#Information,

Prices vary depending on the type of tape, the backup format, the physical condition, and the volume of data. A quote is provided after the initial analysis, with no obligation.

#Tape, #Magnetic tape,

If you have the decryption key or software, we can restore the data. Without these elements, recovery is still possible but more complex, and in some cases, not possible at all.

#Tape, #Magnetic tape,